Outsourced IT Support

IT Terms Every Business Owner Should Know

Jargon. Any business owner knows that the overuse of it, when communicating with customers, can be the kiss of death. At one level, your use of industry terms and industry lingo can help you look like an expert; taken too far and you’ve become an insufferable wind-bag. As technophiles, we run into this problem all the time. Where we truly want to communicate in layman’s terms, to many business owners, a well-intended IT consultant can come off as overbearing when using idioms that we believe to be common knowledge. In an effort to effectively communicate, we’ve compiled a list of IT support terms that we use on a daily basis. These common terms and acronyms include:

  • ISP – Written or spoken in its full use, rather than just the acronym, Internet Service Provider is actually pretty self-explanatory. Your ISP is the company that you pay for your internet connection and service.
  • LAN – Another simple acronym, a LAN is a Local Area Network. Either an office network or a home network is considered a LAN.
  • WAN- A Wide Area Network serves a much wider area than your LAN. For instance, your ISP uses their WAN to connect your network to the internet.
  • IP Address – Every computer on a network is assigned a numerical address. That address is referred to as an Internet Protocol, or IP, address.
  • Router – Basically, a router does just that. It routes information between your local devices and the internet.

Though these terms are fairly basic, they do represent just the beginning of technology lingo and jargon that encompasses the IT and computer networking world. We’ll discuss more terms in our next post so check back to learn more.

4 More Reasons To Outsource Your Chesterfield IT

Allowing FracRack to take over your IT support in Chesterfield frees up your in-house IT team to focus on more strategic IT activities. In turn, this change of focus can drive revenue and create new markets and customer relationships meaning that you’ll end up making more money for your business. Today we’re going to cover 5 more benefits of switching over your IT support to FracRack.

  • When you outsource your IT, you will be able to quickly implement new technology in your business. We have the resources to start projects right away whereas it may take your team weeks to hire the right people for the same project in-house. Plus, once you hire them, you have to train them and provide the support they need!
  • Hiring our IT support team allows you to stay focused on the core of your business. All businesses have limited resources and time. Outsourcing your IT to FracRack allows you to stay focused on your business without being distracted by complex IT decisions.
  • Outsourcing your IT support will also help reduce risk. While every business investment carries a certain amount of risk, outsourcing your IT to us will allow us to assume and manage much of this risk for you.
  • We help by leveling the playing field. Most small businesses can’t afford to match the in-house support services that larger companies maintain. Outsourcing can help small companies act “big” by giving them access to the similar technology, and expertise that large companies enjoy.

Proactive and Layered Protection for Today’s Advanced Security Threats

The old saying, “An ounce of prevention is worth a pound of cure.” certainly applies to today’s world of advanced IT security threats.  There is no longer any doubt that a proactive, layered approach to protecting IT assets is the emerging standard.

When it comes to anti-virus protection the layered approach continues. Anti-virus tools are layering into three distinct categories: traditional A-V, endpoint protection and incident response. Managed together, each component can fill the “gaps” that can exist for many business networks.

Security solutions available to manufacturers include Bit9/Carbon Black, Webroot and Crowdstrike. FracRack likes Bit9/Carbon Black: combined they can provide an effective tool.