Outsourced IT Services

What you Should Expect from our IT Support Team

Sure, computer technology is becoming more and more user-friendly; there’s little doubt about that. But the systems needed to configure these innovative programs are more complicated and intricate than ever. Which basically means no more tinkering and troubleshooting by the basic computer owner. No more “shut it down and reboot” for most issues and problems. No more asking the guy who’s “good with computers” to come over on his break and take a look. Because of the complications involved with today’s technologies, many business owners and managers are utilizing the services of an outsourced IT support team. Unfortunately, many are going in blind when enlisting the help of a local IT consultant; not truly understanding what to expect. Well, here it is: what you should expect from any IT support team that is worth your time and money:

  • Lightning-quick response – Understanding that your access to your data networks are as integral to your doing business as your actual staff is, we place response times as a top priority at FracRack. Even the best, most educated, IT consultant is of little use if they are not quick to act.
  • Easily accessible – Ok, maybe we should have listed accessibility first, as one can’t expect quick response if you can’t access your IT support whenever you should need them. We know that computer networking problems can’t really be planned for. Therefore, we place extra importance and remaining accessible to our clients so that whenever there is an issue with their business applications, infrastructure, software or project management needs, they can rely on us.
  • Expert level knowledge – Your IT support team should absolutely be skilled beyond comparison when dealing with your specific business applications and field-specific IT needs. At all times, without fail, you should be able to rely on the expertise of your IT consultants to service, repair and maintain any aspect of your IT infrastructure.
  • Unparalleled customer care – Walking in our customer’s shoes has taught our team to be constantly focused on providing unmatched customer service. We see “above and beyond” as an everyday standard and expect nothing less from every member of our staff.

 

5 Benefits To Outsourcing Your Chesterfield IT Support

When you allow FracRack to assist with your daily IT support in Chesterfield, you’ll quickly see your business benefit from improved operations and greater expense control. Additionally, you’ll notice the benefits of being able to relieve your own internal IT team from the tactical day-to-day tasks, providing them the opportunity to focus on strategic IT activities.

There are several more immediate benefits to outsourcing your IT services through FracRack. Today we’re going to take a look at the top 5 benefits of choosing us for your IT support in Chesterfield.

  • You’ll have a better control over IT costs. When you outsource your IT, it converts fixed IT costs into variable ones, allowing you to budget more effectively. This means you only pay for what you use, when you need to.
  • You’ll reduce labor costs, too. It’s expensive to hire and train and entire IT staff and don’t even get us started on temporary employees. When you outsource your IT with FracRack, you get to focus your human resources on where you need them the most.
  • You’ll find an already experienced, trained, certified, and qualified IT team when you choose FracRack. If you’re not IT trained, how do you assure an employee is qualified? Certifications like Microsoft Certified Systems Engineer (MCSE) are important, but so is experience.
  • A qualified team doesn’t necessarily equal an experienced one. An in-house IT employee leads an isolated existence no matter how much they train. We’d all rather an experienced doctor; the same is true for IT.
  • You’ll increase competitiveness and efficiency, too. When you try to do all of your IT services in-house, you have a much higher development, research, and implementation time. This all comes with increased costs and that’s ultimately passed on to customers.